1. Eligibility for Returns
We accept returns on most items within 14 days of delivery.
To be eligible for a return, items must be:

• Unworn, unused, and unwashed

• In their original condition

• With all original tags and packaging

Non-returnable items (potentiallyl):

• Sale or discounted items

• Lingerie, swimwear, or intimate apparel

• Personalized or custom-made pieces

• Gift cards

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2. How to Initiate a Return
To request a return, please contact us at bonjour&etiqora.com with:

• Your order number

• The item(s) you wish to return

• The reason for the return

Once approved, we will provide return instructions and the return address (Paris, France).
Returns sent without authorization cannot be processed.

3. Return Shipping Costs

• Customers are responsible for return shipping costs.

• We recommend using a tracked shipping service.

• Shipping costs paid at checkout are non-refundable.

If the return is due to an error on our part (wrong item, defect, etc.), we will cover the return shipping cost or provide a prepaid label.

4. Refunds
Once your return is received and inspected, we will notify you of the refund approval.
Approved refunds will be issued to your original payment method within 5–10 business days.
Please note:

• Original shipping fees are non-refundable.

• Refund times may vary depending on your bank or payment provider.

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5. Exchanges
We currently do not offer direct exchanges due to stock limitations.
If you wish to exchange an item, please return it for a refund and place a new order.

6. Damaged, Defective, or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue.
We will replace the item or issue a full refund at no cost to you.

7. Lost or Unclaimed Packages
We are not responsible for:

• Packages lost due to incorrect shipping information provided by the customer

• Unclaimed packages returned to us

If an order is returned to our warehouse due to non-delivery or refusal, we can resend it (shipping fees apply) or refund the item cost only.

8. Final Sale Items
Items marked as Final Sale cannot be returned or refunded.

9. Contact Us
If you have questions about returns or refunds, please reach out at bonjour@etiqora.com

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*Standard letter template for consumer withdrawal in the case of a distance buying item

First name and last name of the consumer                  Recipient: First name and last name of the professional seller
Their address.                                                                         Address of the recipient (seller)
Postal code – City                                                                  Postal code – City
 

In …, on … (date of the letter)

Madam, Sir,

On … (indicate the date shown on the order form), I ordered … (description of the item: for example blouse, pants, dress etc) which you delivered to me (or which I received) on … (date).

In accordance with Article L. 221-18 of the Consumer Code, I am exercising my right of withdrawal.

Consequently, I kindly request that you refund me as soon as possible, and no later than 14 days following receipt of this letter, the amount of … euros that I paid you when placing my order, in accordance with the provisions of Article L. 221-24 of the Consumer Code.

Please find enclosed (indicate the returned item/s) which I am sending back to you.

Signature