1. Purpose of This Policy
This Privacy Policy explains how Etiqora Couture collects, uses, stores, and protects your personal data when you visit or make a purchase from our website www.etiqora.com (“Website”).
We are committed to protecting your privacy in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and French data protection law.

2. Data Controller
The data controller responsible for your personal data is:

Corina Grigore (Etiqora Couture)
72 Avenue du Général Michel Bizot, 75012, Paris, France
Email: bonjour@etiqora.com

3. Data We Collect
We collect the following types of personal data:
a. Information you provide directly
When you:

• Create an account or place an order: name, shipping/billing address, phone number, email, payment details, any other mentions shared by you.

• Contact us: name, email, and any information you share in your message.

• Subscribe to our newsletter: email address.

b. Automatically Collected Information
When you browse our site:

• IP address, browser type, device information, operating system.

• Pages viewed and navigation behavior.

• Cookies and similar technologies (see Section 9).

c. Payment Information
Payments are securely processed by third-party providers (e.g., Stripe).
We do not store or have access to your full credit card details.

4. Purpose of Data Processing
We use your data for the following purposes:

• To process and deliver your orders.

• To manage your account and customer service requests.

• To send order confirmations, updates, and invoices.

• To provide newsletters and promotional offers (if you consent).

• To improve our website and user experience.

• To comply with legal and tax obligations.

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5. Legal Basis for Processing
We process your personal data based on:

• Contractual necessity: to process and fulfill your order.

• Legal obligation: to comply with accounting and tax requirements.

• Legitimate interests: to prevent fraud, improve services, and market similar products.

• Consent: for newsletters and marketing communications (you may withdraw at any time).

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6. Data Sharing and Third Parties
We may share your data with:

• Payment processors (e.g., Stripe, Meta etc.).

• Shipping partners to deliver your order (ex. DHL, La Poste, etc.)

• IT and analytics providers that support our website (e.g., Google, WIX, instagram, facebook and other social media platforms or website performance providers)

All third parties are bound by data protection obligations under GDPR and only process data according to our instructions.
We never sell or rent your personal data to third parties.

7. Data Retention
We retain your personal data:

• For as long as necessary, until you withdraw your consent.

• For legal compliance (e.g., invoices kept for 10 years under French law).

• For marketing purposes until you withdraw consent.

Upon your withdrawal, your data will be securely deleted or anonymized.

8. Your Rights
Under GDPR, you have the following rights:

• Access: obtain a copy of your personal data.

• Rectification: correct inaccurate or incomplete data.

• Erasure: request deletion of your data (“right to be forgotten”).

• Restriction: limit how we process your data.

• Portability: receive your data in a structured, commonly used format.

• Objection: object to data processing (e.g., direct marketing).

To exercise these rights, contact us at bonjour@etiqora.com.
We may require proof of identity before processing your request.
If you believe your rights are being violated, you may file a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés) at www.cnil.fr.

9. Cookies and Tracking
We use cookies to:

• Enable essential website functions (shopping cart, login).

• Analyze traffic and performance.

• Personalize user experience and marketing.

You can manage or disable cookies in your browser settings.
For more details, see our Cookie Policy.

10. International Data Transfers
Since we ship worldwide and use service providers outside the EU (e.g., WIX, Google, Meta), your data may be transferred outside the European Economic Area (EEA).
In such cases, we ensure appropriate safeguards are in place, such as EU Standard Contractual Clauses (SCCs).

11. Data Security
We implement technical and organizational measures to protect your data from loss, misuse, and unauthorized access, including:

• SSL encryption

• Restricted access to databases

• Secure payment gateways (such as Stripe)

• Regular security monitoring through Wix’s built-in protection systems

However, no online transmission is 100% secure, and we cannot guarantee absolute security.

12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations.
The updated version will be posted on our Website with a new effective date.

13. Contact Us
If you have questions or requests about this Privacy Policy or your personal data, please contact us:
Corina Grigore (Etiqora Couture)
Email: bonjour@etiqora.com
Address: 72 Avenue du Général Michel Bizot, 75012, Paris, France