Effective Date: 01/12/2025
Company Name: CORINA GRIGORE (Etiqora Couture), micro entrepreneur
Registered Address: 74 Avenue du Général Michel Bizot, 75012, Paris, France
SIRET : 98827874300022

VAT Number: FR07988278743
Email: bonjour@etiqora.com
Website: www.etiqora.com

Phone: +33762530018

 

These Terms and Conditions of Sale are governed by French law. They comply in particular with the French Consumer Code, the French Civil Code, the Law on Confidence in the Digital Economy (LCEN), as well as the General Data Protection Regulation (GDPR – EU 2016/679) and the amended French Data Protection Act.

.1. Purpose and Scope
These Terms and Conditions (“Terms”) govern the sale of clothing and accessories (“Products”) offered on www.etiqora.com by CORINA GRIGORE (Etiqora Couture) ("seller"), a company registered in France.
By accessing or purchasing from the Website, the customer (“you,” “your”) agrees to be bound by these Terms.

A selling activity ("sell"), confirmed by the customer, might be considered to be an agreement ("contract") between the two parties. 

2. Eligibility
You must be at least 18 years old or have legal parental/guardian consent to place an order on our Website.
By purchasing, you confirm that all information provided is accurate and complete.

3. Products and Availability
We make every effort to display our products as accurately as possible.
However, colors and appearances may vary depending on your screen or device.
Product availability is subject to change without notice. If a product is unavailable after purchase, we will inform you promptly and refund the payment.

4. Prices and Payment
All prices are listed in Euros (€) and include all applicable French taxes (VAT).
Shipping costs are displayed before order confirmation.
International customers are responsible for any customs duties or import taxes in their country.
Accepted payment methods include: Credit/debit cards (Visa, Mastercard, etc.)

Payment is processed securely at the time of order.

5. Order Confirmation
After placing an order, you will receive an email acknowledging receipt.
This confirmation does not constitute acceptance.
Your order is accepted and the contract becomes binding once we send a shipping confirmation.

6. Shipping and Delivery
We ship worldwide from France.
Delivery times and costs depend on the destination and carrier. Estimated times are provided at checkout.
International orders: Customs fees, import duties, or taxes may apply depending on your country’s regulations. These charges are the buyer’s responsibility.
We are not liable for delays caused by customs procedures or force majeure events.

7. Returns and Exchanges
Under EU law, customers in the European Union have a 14-day right of withdrawal from the date of receipt, without needing to provide a reason.
To exercise this right, contact us at bonjour@etiqora.com.
Products must be returned:

• Unworn, unwashed, and in original packaging

• Within 14 days from notifying us

Refunds are processed once items are received and inspected.
Return shipping costs are the responsibility of the customer, unless the product was defective or incorrect.

 

8. Statutory Legal Guarantee of Conformity

The Customer benefits from the statutory legal guarantee of conformity provided for in Articles L217-3 to L217-20 of the French Consumer Code.

The Seller is required to deliver products (or provide digital content/services) that conform to the contract and is liable for any lack of conformity existing at the time of delivery, as well as those resulting from packaging or installation when these have been contractually agreed or carried out under the seller’s responsibility.

 

Products are considered conforming in particular when they:

• match the description, type, quantity, and quality agreed in the contract;

• are suitable for the purpose ordinarily expected of similar goods;

• come with all accessories and instructions that the Customer may reasonably expect;

• are updated in accordance with the contract and legal requirements.

In the event of a lack of conformity, the Customer is entitled to:

• have the goods brought into conformity, free of charge and within a reasonable period; or,

• if bringing into conformity is impossible or entails disproportionate costs, a price reduction.

 

The Customer is not required to prove the existence of the lack of conformity at the time of delivery for a period of 2 years for physical products.

The Customer may exercise the statutory legal guarantee of conformity by contacting the Seller’s Customer Service at the following address: bonjour@etiqora.com.

To be able to invoke the legal guarantee of conformity, the following condition must be met: The defect must have existed at the time of purchase.

 

We speak of a lack of conformity in the following situations:

• Products unfit for the purpose normally expected of similar goods (for example, a product normally designed in a mentioned size and measurements does not fit the customer)

• Products that do not correspond to the description given by the seller, even if they function perfectly (for example, the color does not match the model shown)

• Products that do not possess the qualities advertised by the seller or agreed upon with you (for example, a product is impossible to wear due to the textile being uncomfortable on the skin).

• Products that have a manufacturing defect, an imperfection, or poor assembly.

 

Defects may originate from: the goods themselves, the packaging, the instructions, etc.

 

The legal guarantee of conformity does not apply in the following cases:

• You were aware of the defect at the time of purchase.

• You could not have been unaware of the defect at the time of purchase (for example, if the seller informed you of it).

• The defect results from materials you supplied or added (for example, accidentally dropping bleach or being around other chemical substances, forced stretching, using the product around sharp objects etc.).

• The defect is not due to the product itself, but to misuse of the product.

 

*If you invoke the warranty during the withdrawal period (14 days from receipt of the goods for distance sales), this period is suspended. It will resume when a new, compliant product is delivered—whether repaired or replaced. If the withdrawal period ends on a Saturday, Sunday, or public holiday, it is automatically extended to the next working day.

*If the seller disputes the warranty and claims the defect appeared after the purchase, the burden of proof lies with them.

*In the event of a dispute, the parties will first attempt to resolve the matter amicably. If no amicable solution is found, the consumer may refer the dispute free of charge to a designated consumer mediator (an independent in Paris, France). The consumer remains free to bring the matter before the competent courts at any time.

 

9. Intellectual Property
All content on the Website—including text, images, logos, and designs—is the intellectual property of Corina Grigore (Etiqora Couture) or its licensors.
You may not reproduce, distribute, or use any content without prior written permission.

10. Privacy and Data Protection
We process your personal data in compliance with the General Data Protection Regulation (GDPR) and French data protection law.
Please refer to our Privacy Policy for details on how your data is collected and used.

11. Limitation of Liability
To the fullest extent permitted by law, Corina Grigore (Etiqora Couture) shall not be liable for indirect, incidental, or consequential damages arising from the use or inability to use the Website or Products.
Our liability shall in no case exceed the amount paid for the Product.

12. Governing Law and Jurisdiction
These Terms are governed by French law.
Any disputes shall be submitted to the competent courts of Paris, France, unless otherwise required by mandatory consumer protection laws.

13. Amendments
We reserve the right to update or modify these Terms at any time.
Any changes will take effect upon publication on our Website.
Your continued use of the Website after such changes constitutes acceptance of the revised Terms.

We reserve the right to refuse service to any client who engages in abusive, threatening, discriminatory, or otherwise inappropriate behavior towards the company staff or other customers.

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14. Contact Information
For any questions or complaints regarding these Terms or your order, please contact us:
Email: bonjour@etiqora.com
Address: 72 Avenue du Général Michel Bizot 75012, Paris, France