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SHIPPING POLICY

1. Processing Times
All orders are prepared and dispatched from our location in Paris, France.

  • Processing time: 1–3 business days (excluding weekends, public holidays, or announced holidays).

  • During peak seasons or special releases, processing times may be slightly extended.

You will receive a confirmation email with tracking information once your order has shipped.


2. Shipping Destinations
We proudly ship worldwide.
If your country is not listed at checkout, please contact us at bonjour@etiqora.com and we will do our best to assist.


3. Shipping Methods & Delivery Times
Delivery times vary depending on the destination and chosen shipping method:
France

  • Standard shipping: 2–4 business days

  • Express shipping: 1–2 business days

European Union

  • Standard shipping: 3–7 business days

  • Express shipping: 2–4 business days

United Kingdom & Switzerland

  • Standard shipping: 3–8 business days

  • Express shipping: 2–5 business days

North America (US & Canada)

  • Standard shipping: 10–15 business days

  • Express shipping: 5–10 business days

Rest of the World

  • Standard shipping: 10–20 business days

  • Express shipping: 5–10 business days

Delivery times are estimates and may vary due to customs or local postal delays.


4. Shipping Costs
Shipping costs are calculated at checkout based on destination and package weight.

  • Free shipping may be offered during special promotions or for orders over a certain amount (e.g., Free worldwide shipping over €150).

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5. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or brokerage fees once the package reaches your country.

  • These charges are the customer’s responsibility.

  • We are unable to estimate these fees, as they vary by country.

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6. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email.
If you haven't received tracking information within 3 days of purchase, please contact us.


7. Lost, Damaged, or Delayed Packages
We are not responsible for:

  • Delays caused by customs, weather, or postal carriers

  • Packages lost due to incorrect shipping information provided by the customer

If your package is lost or arrives damaged, please reach out to us within 7 days so we can assist.


8. Address Changes
If you made a mistake in your shipping address, contact us within 12 hours at bonjour@etiqora.com. After shipment, address changes are no longer possible.


9. Pre-Order & Made-to-Order Items
If your order includes pre-order or made-to-order items, the estimated processing time will be displayed on the product page.
Orders containing both in-stock and pre-order items will ship together unless otherwise arranged.


10. Contact Us
If you have any questions regarding shipping, feel free to contact us at bonjour@etiqora.com

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